Resonance Keepsakes

Each Resonance Keepsake is made to order with care and precision.

• Production time: typically 3–7 business days (depending on order volume and customization complexity)
• Shipping time: varies by destination, usually 7–10 business days for international delivery

Once your order has been shipped, you will receive a confirmation email with tracking details. Please note that delivery times may vary due to customs processing or carrier delays.

Yes. Once your order is shipped, you will receive a tracking number via email so you can monitor the delivery status in real time.

Each piece contains a built-in NFC chip linked to your private memory page.

To access it:

1. Make sure your phone’s NFC function is enabled
2. Unlock your phone screen
3. Gently place your phone close to the jewelry (do not move it immediately)
4. Hold for 1–2 seconds until the page automatically opens
5. If reading fails, unlock your phone and try again

iPhone (iPhone XS and newer): NFC is located near the top edge/back of the phone (around the camera area). Simply tap the top back area to the pendant reverse.

Android devices: NFC location varies by model, usually the center-back or upper-back area. You may need to slowly move the phone to find the optimal reading position.

Important tips for successful scanning:

• Remove thick phone cases (especially metal or magnetic cases)
• Ensure NFC is enabled in settings
• Try different positions slowly if it doesn’t respond immediately
• Keep phone still for at least 1–2 seconds

Some older phone models do not support NFC, or NFC may be disabled by default. Please check your device settings or refer to your phone manufacturer’s specifications.

If issues persist, feel free to contact our team (resonancekeepsakes@outlook.com) and we will help you troubleshoot.

If your NFC page does not open:

• Ensure NFC is enabled on your phone
• Try multiple positions on the back of your phone
• Remove phone case
• Restart your phone and try again
• Make sure you are holding the phone still for 1–2 seconds

If it still does not work, please contact us(resonancekeepsakes@outlook.com), we will help you resolve it quickly.

To preserve the appearance and NFC performance of your keepsake, we recommend:

• Avoid wearing during showering, swimming, or bathing
• Keep away from perfumes, lotions, oils, and household chemicals
• Avoid prolonged exposure to moisture or sweat
• Store in a dry, clean place when not in use
• Avoid strong impact, bending, or scratching

These precautions help maintain both the metal finish and chip stability over time.

Yes. The NFC chip is embedded securely inside the jewelry and designed for long-term daily use under normal conditions. It does not require charging or maintenance.

However, like all precision components, it should be protected from excessive heat, moisture, and physical damage.

Your memory page is designed with privacy as a priority.

• Each order is assigned a random 4-digit access password
• The password is not printed or included in the package
• It is securely sent to you via email after your order has been shipped
• Only you (or someone you choose to share it with) can access the page

We do not store or share your password in any visible format.

Because each piece is custom-made and personalized, all orders are final once production begins.

We do not accept returns or exchanges for:

• Customized engraving
• Personalized design items

If your item arrives damaged or incorrect, please contact us and we will resolve it promptly.

Order changes or cancellations are only possible before production begins.

Once production has started, the item enters a personalized manufacturing process and cannot be modified or canceled.

Depending on your country’s import regulations, customs duties or taxes may apply. These charges are determined by local authorities and are the responsibility of the recipient.

We always do our best to minimize delays and ensure smooth international delivery.

We are always here to help.
If you have any questions or concerns, please contact our support team via email (resonancekeepsakes@outlook.com). We typically respond within 24–48 hours.